Shipping and Returns

Welcome to mindbodysoul and our Shipping and Returns Policy. We at mindbodysoul strive to go the extra mile for customers before, during and after their purchase. That being said, because the world is a vast one, it is important that you read these policies before doing business with our company. 

Thank You – mindbodysoul

Please carefully read these policies before placing an order.  

Shipping and Handling  

You agree to pay any shipping and handling charges shown at the time you make a purchase.  We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase.  Generally, shipping is handled by USPS, UPS or FedEx, however we reserve the right to utilize other shipping carriers as needed. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export.  

When placing your order, please enter your shipping address carefully to ensure accuracy and review your order confirmation email for any errors.  If you enter the shipping address incorrectly when the order is placed, please email info@mindbodysoul.us immediately for correction.  Any reship fees will be at the responsibility of the customer. 

Should your shipping address change on any product subscriptions, please update prior to the invoice date via your account at mindbodysoul.us.

Deliveries

We endeavor to ship all orders within 24 business hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following business day. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

Any order discrepancies must be reported within 14 days of receipt of the product(s). You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. Any discrepancies can be reported by emailing info@mindbodysoul.us, along with a brief description and supporting photos.  If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door.  Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery.  In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.

In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date.  In the event that timely delivery of your Products is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.

Free Shipping

From time to time, orders over $69 are eligible for free Ground shipping within the US.

No Resale

You are not permitted to resell or otherwise use the products for commercial purposes.

Returns and Refunds

Once delivered, we do not accept Product, Service or NeuroLab Test Kit returns to protect the health and safety of our customers. All sessions / services are non-refundable, non-transferable and expire six months from the date of purchase. In addition, a mandatory, minimum 24-hour cancellation policy is in effect to prevent being charged for any canceled sessions / services within the specified 24-hour window.

If you received defective goods or an incorrect order, please contact info@mindbodysoul.us within fourteen (14) days of receipt or write:

Customer Service
865 S Shenandoah St
Los Angeles, CA 90035

We will happily review your order and any reported issues and offer resolution which may include replacement of the product in question or partial/full store credit to use at your convenience. Unfortunately, once a Product has left our facility, a Service has been purchased or a NeuroLab Test Kit has been shipped, we’re unable to offer a refund. 

In certain rare instances, such as if you received a defective product, we may request that you return a product for examination. Alternatively, we may ask that you provide photos of the product labels, including lot number and expiration date, and any damage reported.

Any compensation (store credit, replacement, coupon codes etc.) issued will be at the discretion of mindbodysoul and can be subject to a 20% processing fee and/or 3% Payment Processing fee where necessary.

Backorder(s)

In other instances, on existing orders with products Available on backorder,’ customers are eligible for a refund, prior to shipment, less the non-refundable 3% Stripe Payment Processing fee on the cart total charged at checkout plus the $0.30 Payment Processing per transaction fee.

We do not issue refunds of any kind for purchases made through retail stores, practitioners, or third-party websites. If you purchase any product from a retail store, practitioner, or third-party website, the refund policy of that retail store, practitioner, or website shall apply.

Additional Information

Our refund and returns policy lasts 14 days from the date that the purchase was received. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged or for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@mindbodysoul.us.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mindbodysoul.us.

To return your product, you should mail your product to:

Customer Service
865 S Shenandoah St
Los Angeles, CA 90035

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@mindbodysoul.us for questions related to refunds and returns.

Need Advice?

Our team of health coaches are here to listen and offer feedback while addressing any questions or concerns on your journey toward holistic health & wellness.

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